-Miami Home Furniture offers each and every single customer our "No questions asked, hassle-free" return policy at the time of delivery. We proudly offer 100% satisfaction guaranteed, which gives the customer the right to refuse the item(s) at the time of delivery (while the delivery truck is still on sight) for any reason and without question. After the item is refused at the time of delivery, the customer will then be issued a full refund for the amount paid.
It's so convenient, it's like we're bringing the furniture store to your home!
-Once delivered and accepted, items are returnable within 3 calendar days of receiving the item(s) and will be subject to a 30% restocking fee of the inventory charges, in addition to any shipping charges incurred.
-After the time of delivery, full refunds are not issued except in the case of defective merchandise that we are unable to replace. Returns made after the item(s) have been delivered and accepted must be pre-authorized by calling our customer service center at 305-FURNITURE (387-6488).The actual cost of shipping the product(s), if any, is non-refundable. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited.
-Orders and special orders with a value of $2,500, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, labor and shipping charges incurred.
-Claims for damaged items must be filed within 2 calendar days of delivery. Claims received after 2 calendar days of delivery will not and cannot be processed. Please remember to inspect your item(s) immediately upon delivery.
-Miami Home Furniture offers a 30 Night Comfort Promise, which provides our customers with 30 nights to exhange your mattress for another mattress of equal or greater value. Exchanges are not permitted within the first fourteen days of the delivery date, due to the fact that it takes at least two weeks to adjust to your new sleep surface. Only one exchange per customer is permitted. The exchange fees are as follow: Twin or Full $150.00, Queen $200.00 and King $250.00. This Comfort Promise is void if there are any damages or stains on the mattress.
-Custom or special order mattresses are final sale items, which are both non-returnable and non-refundable, no matter the date. There will be no returns or refunds on special order or custom mattresses; no exceptions.
All refunds are processed in the following manner: credit or debit card transactions placed online are refunded online within 7 business days of the refund request/approval date, cash or waire transfer transactions are refunded in the form of a Certified Cashier's Check, which is sent by mail within 30 days of the refund request/approval date.