Returns and Cancellation Policy...

Returns & Cancellation Policy

-Furniture Store, Inc DBA offers each and every single customer our "No questions asked, hassle-free" return policy at the time of delivery. We proudly offer 100% satisfaction guaranteed, which gives the customer the right to refuse the item(s) at the time of delivery (while the delivery truck is still on sight) for any reason and without question. After the item is refused at the time of delivery, the customer will then be issued a full refund for the amount paid.

Special orders, special item(s), exports orders been held or routed CANNOT be returned and WILL NOT be cancelled; NO exceptions.

It's so convenient, it's like we're bringing the furniture store to your home!

-Once delivered and accepted, items are returnable within 3 calendar days of receiving the item(s) and will be subject to a 30% restocking fee of the inventory charges, in addition to any shipping charges incurred.

-After the time of delivery, full refunds are not issued except in the case of defective merchandise that we are unable to replace. Returns made after the item(s) have been delivered and accepted must be pre-authorized by calling our customer service center at 305-FURNITURE (387-6488).The actual cost of shipping the product(s), if any, is non-refundable. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited.

-Orders with a value of $1,000 plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of 30%, in addition to any warehouse, labor and shipping charges incurred. Special orders and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions. Refusing at time of delivery subject to 25% restocking fee, plus delivery fees

-Orders cancelled after 24 hours of reservation or been held for a customer over 24 hours will have a 30% restocking fees, to cover loses of opportunities of selling the items to other customers, brand distribution center restocking, handling & storage costs. Not excemptions

-For CashApp refunds an extra 5% deduction will be applied on top of restocking to cover CashApp fees

-Exchanges of financing, lease-purchase, rental-purchase, rent-to-own, lease-to-purchase orders, once delivered and accepted are subject to 35% restocking fees in CASH, plus $100 CASH delivery fee, plus $100 CASH pick-up fee ALL must be paid via bank transfer prior to the item exchange. Previous authorization of the store management. No exceptions. Returns & cancellations of financing, lease-purchase, rental-purchase, rent-to-own, lease-to-purchase items once delivered and accepted will NOT be accepted by our store, once delivered and accepted items/furniture are exclusive property of the financing/leasing company and subject to their terms and conditions written on their agreement.

-Claims for damaged items must be filed within 2 calendar days of delivery. Claims received after 2 calendar days of delivery will not and cannot be processed. Please remember to inspect your item(s) immediately upon delivery.

Mattress Returns

-Furniture Store, Inc DBA offers a 30 Night Comfort Promise, which provides our customers with 30 nights to exhange your mattress for another mattress of equal or greater value. Exchanges are not permitted within the first fourteen days of the delivery date, due to the fact that it takes at least two weeks to adjust to your new sleep surface. Only one exchange per customer is permitted. The exchange fees are as follow: Twin or Full $150.00, Queen $200.00 and King $250.00. This Comfort Promise is void if there are any damages or stains on the mattress.

-Custom or special order mattresses are final sale items, which are both non-returnable and non-refundable, no matter the date. There will be no returns or refunds on special order or custom mattresses; no exceptions.

All refunds are processed in the following manner: credit or debit card transactions placed online are refunded online within 7-14 business days of the refund request/approval date. Zelle or wire transfer transactions are refunded in the same form within 30 days of the refund request/approval date after deducting percentage of restocking/cancellation, handling & storage fees. No exemptions.