Frequently Asked Questions...

How can Furniture Store, Inc DBA offer EXTREMELY low prices for the beautiful furniture they provide?
- We buy direct from many different manufacturers. In order to get the best prices, we buy in large quantities, that way we are able to pass HUGE savings on to you.

Can I pay over the phone?
- To protect your information we do not take credit cards over the phone, but we will gladly offer you step-by-step instructions on ordering through our website.

Is ordering on the website secure?
- Yes it is! We use Square & Paypal payment processing service, they accept Visa, Master card, Discover and American Express, once you finish shopping in our site you will be redirected to Paypal's secure payment website, which protects your information via SSL with an encryption key length of 128 bits (the highest security level commercially available).

Do you have a showroom?
- In order to cut overhead and give you the lowest prices we are 100% Online. We do have our warehouse & distribution center located in Coral Gables, FL

How can say that they have the most affordable furniture in Miami?
- We have done our homework! We have scoured the internet to assure that we have the best pricing available and even if you do find a better price, we have a Price Match policy* to make sure you are getting the best price available. We have also done shopping reports in several Miami furniture stores who spend thousands of dollars on expensive advertising campaigns on TV and newspapers and some stores offer you long-term financing, all of this creates inflated prices and they make the customer pay for their high expenses! So, we can proudly say that we have the best prices GUARANTEED!

Do you guys offer Same Day Delivery?
- Same day delivery is available Monday thru Saturday on items that are in stock. You can even get your delivery as quickly as within an hour of placing your order online or by phone and there is no extra charge for our same day delivery service! (same day delivery is not available on Sundays)

What is the delivery fee?
For those customers outside of the Miami-Dade County area, please call our customer service center at 305-FURNITURE (387-6488) and one of our customer care representatives will be more then happy to give you a delivery quote. Our white glove delivery service includes world class customer service with assembly & installation of all the items, and we always clean up by taking away all of the plastic wrapping and boxes for recycling.

What happens if I’m not 100% happy with the furniture at the time of delivery?
- Very easy! Your satisfaction is Guaranteed. We have a "hassle free, no questions asked" return & refund policy at the time of delivery.**

*Please click below on our "Price Matching" link for details.